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Some M&S stores left with empty shelves after cyber attack

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Faarea Masud

Business reporter, BBC News

BBC Empty food shelves in M&S store in Marble Arch, central LondonBBC

The food shelves in the Marble Arch M&S in central London were missing some products

Some Marks & Spencer stores have been left with empty food shelves as the retailer continues to struggle with a cyber attack affecting its operations.

Online orders have been paused on the company’s website and app since Friday, following problems with contactless pay and Click & collect over the Easter weekend.

It is not clear how widespread the empty shelves are but the retailer confirmed “pockets of limited availability in some stores”.

The BBC understands food availability should be back to normal by the end of the week.

The disruption in supply has come about because the firm has had to take some of its food-related systems offline. It is using different processes to improve availability, so it can operate as normally as soon as possible.

In M&S’s Marble Arch store in central London, signs on some of the food shelves that were missing items said: “Please bear with us while we fix some technical issues affecting product availability.”

Dot, 52, who shops at M&S regularly, said some of the shelves were quite empty.

“I was looking for my favourite biscuits and couldn’t find them,” she said.

Ken, 76, also said the limited stock was “definitely noticeable”, although the staff were “perfectly charming” considering the cyber attack.

Sign on M&S shelf saying Please bear with us while we fix some technical issues affecting product availability.

The retailer said it was working hard to get things back to normal

The firm is also managing disruption to a small proportion of products that it supplies to Ocado, which delivers M&S online orders and which is part-owned by M&S.

Although issues with contactless pay, Click & Collect and gift cards have since been resolved, customers can still not place online orders.

About a third of M&S’s clothing and household goods sales in the UK are through its online platforms and were worth some £1.2bn, according to its latest financial results.

Although its share price was up slightly on Tuesday morning, it has fallen 4.6% over the last five days – with a notable dip on Friday when the firm announced it was stopping online orders.

The problems come during a busy retailing period, as customers prepare for the good weather and purchase outdoor garden equipment, barbecue items and party food.

The aftershocks of the cyber attack will dent its profits, analysts have told the BBC, as many customers go elsewhere to shop instead.

Stopping online orders was “almost like cutting off one of your limbs”, said Nayna McIntosh, former executive committee member of M&S and the founder of Hope Fashion.

“It will have been a very difficult decision to have made on Friday and as it enters into its second week for them still to be there will be incredibly painful,” she told the BBC.

But she added that M&S was a popular brand so customers were likely to give it some leeway as long as they have transparency.

M&S has not disclosed the nature of the cyber attack.

“As part of our proactive management of the incident, we took a decision to take some of our systems temporarily offline,” a spokesperson said.

“As a result, we currently have pockets of limited availability in some stores. We are working hard to get availability back to normal across the estate.”

M&S is not the only firm to suffer disruption to its online systems in recent times. Supermarket Morrisons faced problems with its Christmas order in 2024, while banks Barclays and Lloyds were hit by outages earlier in 2025.

Additional reporting by Shakira Abdi

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Trump threatens tariffs on Apple iPhones and EU products

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US President Donald Trump has said he is recommending a 50% tariff on all goods from the European Union being imported to the United States.

“Our discussions with them are going nowhere!” he wrote in a post on social media on Friday. He said the new tariffs will kick in on 1 June.

The announcement marks an escalation of Trump’s trade war with the EU. He initially proposed a 20% tariff on most EU goods, but halved it to 10% until 8 July to allow time for talks.

The president also threatened to impose a 25% import tax “at least” on iPhones not manufactured in America.

“I have long ago informed Tim Cook of Apple that I expect their iPhone’s that will be sold in the United States of America will be manufactured and built in the United States, not India, or anyplace else,” Trump said.

“If that is not the case, a Tariff of at least 25% must be paid by Apple to the U.S.”

Since re-entering the White House, Trump has imposed and threatened various tariffs on countries around the world, which he sees as a way of boosting US manufacturing and protecting jobs from foreign competition.

A tariff is a domestic tax levied on goods as they enter a country, proportional to the value of the import and it is paid by the business importing them.

The prospect of higher tariffs being introduced on imports to the US has rattled many world leaders because it will make it more expensive and difficult for businesses to sell goods in the world’s largest economy.

On Friday, Trump said the EU had been “very difficult to deal with”.

“Our discussions with them are going nowhere! Therefore, I am recommending a straight 50% Tariff on the European Union, starting on June 1, 2025,” he added.

Trump said there would be no tariff charged if the product was “built or manufactured in the United States”.

The president has slapped tariffs on imports from the EU to the US in a bid to address his country’s long-standing trade deficit with the bloc, which occurs when a country imports more than it exports.

According to US government figures, exports to the EU last year were $370.2bn, while goods coming the other way were $605.8bn.

Trump has repeatedly complained about the EU’s car exports, particularly from Germany, to the US, with fewer vehicles being shipped the other way.

The EU has not commented on the latest announcement.

Trump’s warning to Apple comes after the tech giant said it was shifting production of most of its iPhones and other devices destined to be sold in the US away from China.

Apple chief executive Tim Cook said earlier this month that the majority of the iPhones bound for the US market in the coming months are to be made in India, while Vietnam will be a major production hub for items like iPads and Apple Watches.

All three of Europe’s main stock markets, including the UK’s FTSE 100, were down in Friday afternoon trading.

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Nike to raise prices as firms face tariffs uncertainty

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Nike is set to raise prices on some trainers and clothing in the US from early June, weeks after rival Adidas warned it would have to hike the cost of products due to tariffs.

The sportswear giant did not name US tariffs explicitly as a reason for the increase, saying it regularly made “price adjustments”.

Almost all of Nike’s goods are made in Asia – a region targeted by President Donald Trump’s tariffs.

The US has paused higher so-called “reciprocal” tariffs until July, but a “base” levy of 10% remains in place against a long list of countries.

Tariffs are almost always paid by the company that is importing the goods into a country rather than the business which makes the product.

While importers can decide to absorb the extra tax, they may also choose to pass it on to the consumer.

From Sunday, 1 June, most Nike shoes that cost more than $100 (£74.50) will see prices rise by as much as $10.

Prices of clothing and equipment will also be raised by between $2 to $10.

Commenting on the price rises, Nike said: “We regularly evaluate our business and make pricing adjustments as part of our seasonal planning.”

In a call with investors in March, Nike’s finance chief Matt Friend said that the company was “navigating through several external factors that create uncertainty in the current operating environment” including tariffs.

He also said Nike was monitoring “the impact of this uncertainty and other macro factors on consumer confidence”.

Nike’s popular Air Force 1 trainers, as well as shoes that cost less than $100, will be exempted from the price hikes. Children’s products and Jordan branded apparel and accessories will also be excluded.

Last month, Adidas said that levies imposed by Trump would lead to higher prices in the US for popular trainers including the Gazelle and Samba.

On Wednesday, UK sportswear retailer JD Sports said higher prices in its key US market due to tariffs could hit customer demand.

Companies around the world are contending with the uncertainty of the Trump administration’s trade policies.

A slew of steep “reciprocal” tariffs, which were announced on 2 April, were put on hold as countries from around the world negotiate with the White House.

Goods from Vietnam, Indonesia, Thailand and China – countries that make shoes for US companies – are set to face some of the heaviest US import taxes of between 32% to 54%.

The 90-day pause is due to expire in early July, but the base 10% tariff remains in place.

Vietnam is by far the biggest manufacturer of Nike goods. In its last full financial year, the company said factories in Vietnam produced 50% of all its footwear and 26% of its clothing.

Companies in China, Indonesia and Cambodia also make products for Nike.

Manufacturing for overseas businesses is a key sector for Vietnam and Trump placed one of the highest reciprocal tariffs on the country at 46%.

This week, the US president’s son, Eric, is visiting Vietnam days after the country’s government approved a plan by the Trump Organisation and local business Kinh Bac City Development to invest $1.5bn in hotels, golf courses and luxury real estate.

The Trump Organisation is also scouting for locations to build a Trump Tower in Ho Chi Minh City.

Nike also said it would sell products directly to Amazon in the US for the first time since 2019.

Nike had previously listed its goods on the platform, but stopped six years ago to focus on its official website and physical stores as part of a strategy by its then chief executive John Donahoe.

However, Nike’s online sales have been falling.

In its most recent results for the three months to the end of February, digital sales tumbled across all the regions where Nike sells its goods, with Europe, the Middle East and Africa showing the sharpest drop of 25% while Greater China recorded a 20% fall.

The company’s overall revenue has been declining and late last year Nike brought back Elliott Hill, a former senior executive, to takeover running the business from Mr Donahoe.

Mr Hill is now conducting a turnaround of Nike which will focus on the UK, the US and China.

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Government takes aim at multiple parking app ‘hassle’

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The government has announced a “one app fits all” approach to paying for parking, to end what it calls the “scramble” to download multiple payment platforms that motorists currently face.

Soon, drivers will be able to use any of the large parking apps to pay, rather than having to download new ones for each new car park, the Department for Transport says.

The National Parking Platform (NPP) has been in trial phase, but will now be handed over an industry body to be expanded across the country – though only to car parks which opt to sign up.

Motorist’s association the RAC welcomed the move but said it needed to be taken on by many more car parks before it made a real difference to drivers.

“Paying to park a car should be one of the simplest things any driver does, but things have got much more complicated in recent years”, RAC senior policy officer Rod Dennis said.

“If the arrival of a National Parking Platform removes that hassle, it’s definitely a welcome move,” he added.

“But the key will be ensuring as many car park operators as possible sign up to the system.”

Under the NPP, drivers can use any of the main parking apps in any car park which is signed up to the scheme.

This means, for example, a car park which uses the Ringo app would also accept payments from the JustPark app.

The government said this would end the “scramble to download multiple apps and encouraging a more flexible parking experience”.

The trial period included 10 local authorities in England, and more than half a million transactions were made during it, according to the government.

It says the NPP “will be onboarding more local authorities imminently”.

NPP literature also says it is open to local authorities and private parking providers across the UK.

The running of the scheme has now been passed from the government to the British Parking Association, (BPA) which represents the parking sector.

“Today’s announcement marks the result of six years of dedicated work by our parking sector to make paying for parking easier,” said its boss, Andrew Pester.

“We’ve strongly supported the National Parking Platform from the start, so we’re thrilled with this outcome.”

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